Privacy Policy

Last updated: 20 August 2026

This policy explains how I, Stephen Williamson, trading through IBSRelief.co.uk (part of Healing Beyond Boundaries), collect, use and protect your personal information when you visit this website or work with me. I am the data controller for the information described below, and I take your privacy — including the sensitive nature of health-related information — seriously.

Information I collect

• Contact details — your name, email address and phone number, when you email me, message me on WhatsApp, or book a discovery call.
• Booking information — details you provide when scheduling a session through Calendly, such as your name, email address and the appointment time.
• Health and session information — information you choose to share with me about your symptoms, history and wellbeing during discovery calls and hypnotherapy sessions. This is special category data under UK data protection law, and I process it only with your explicit consent, for the purpose of providing your therapy.
• Payment information — payments are handled by the payment provider used at the time of booking. I do not see or store your card details.

How I use your information

• To respond to your enquiries and arrange appointments.
• To prepare for and deliver your one-to-one sessions.
• To keep brief, confidential session notes so your programme is tailored to you.
• To send you information you have asked for, such as the free relaxation audio.

I do not sell your information, share it for marketing purposes, or send unsolicited marketing emails.

Third-party services

This website and my practice use a small number of trusted services, each of which has its own privacy policy:

• Calendly — for booking discovery calls.
• Zoom — for delivering sessions online. Sessions are not recorded unless we both agree in advance.
• WhatsApp — if you choose to contact me that way.
• Google Fonts — this website loads its typefaces from Google, which involves your browser making a request to Google's servers.

This website itself does not set cookies and does not use analytics or advertising trackers.

How long I keep your information

I keep client records and session notes only as long as necessary for your care and to meet my professional and legal obligations, after which they are securely deleted. Enquiry emails from people who do not become clients are deleted within a reasonable period.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018) you have the right to:

• Ask for a copy of the personal information I hold about you.
• Ask me to correct information that is inaccurate.
• Ask me to delete your information, where I have no legal obligation to keep it.
• Withdraw your consent to the processing of your health information at any time.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk if you are unhappy with how I have handled your data.

Contact

If you have any questions about this policy or your information, please email me at steve@ibsrelief.co.uk or message me on WhatsApp.